Opex’s calling cards are billed at $0.149 per minute. You can request calling cards when you sign up for service, or at any other time once you are and Opex customer. The calling cards do not have any connection fees, but there is a charge for calls from pay phones. That fee is currently $0.35 per call, but those prices do change periodically, as the FCC updates rates and taxes for the telecommunications industry. The 35 cents goes to the owner of the pay phone. When you request a phone card, please be advised that there is an initial set up fee of $0.99 per card.

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If you have a regular long distance account with Opex, they will charge you a $2.00 fee in any month that your usage is under $20.00. The minimum usage fee does not apply to pre-paid phone accounts.

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If you gave Opex a valid email when you signed up for service, you will get an email from them thanking you for switching to their service and informing you that you are up and running, after you make your first call on their network.Opex will also contact you if there are any problems with you account.

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Does Opex require a social security number to sign up for a long distance account?

Thanks,

Michael

Dear Michael,

You do if you sign up for a regular account that is billed monthly, but Opex offers prepaid long distance, and it is about the only long distance carrier I know of that doesn’t require a SSN. If you do sign up for their prepaid service, you also save an additional 8% off of their long distance rates. I used to have their prepaid service on one of my phones, and it was fine quality and I did save some money going that way.

Thanks,

Greg

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Provisioning is the switchover from your old long distance carrier to your new one, Opex. This usually takes between 4 and 10 days, depending on the load at all of the telephone companies involved.

What happens, is that the order is received and forwarded to the correct department at Opex. They then take the order, look at who the baby bell is in your area, and then forward your information on to them to have them set up your account. Once that company has the account set up under Opex’s name, then your local phone company is contacted and asked to switch your long distance account’s routing information from your old long distance carrier to Opex. Once your local phone company gets that switched over, your calls are routed over Opex instead of your old LD company. (Now you know why it takes more than a day. LOL)

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Hi , this is Kathy,

I think I just signed up for Opex long distance and local service but I am not sure. How do I find out if I am signed up and if I am signed up when does it take effect. When do I cancel my other phone services (long distance and local).

Dear Kathy,

I can see that you did sign up for service, now you just need to wait for the order to get provisioned.

It usually takes opex around 4-7 days for your service to be switched from your old carrier to Opex. Once your lines are switched, you will receive an email from Opex thanking you for making your first call on their system. They are very good about sending you emails if they need to give you information or have you do anything to complete your order, so make sure you read all the emails they send.

Now, remember, Opex isn’t your local carrier, but they will carry your local long distance calls as well as all your other long distance calls, so you can’t cancel your local service. I’ve had people cancel their local service before, and that shuts down their whole phone system, including long distance.

You can try checking on your order early next week at MyOpexInfo.com.

Thanks,

Greg

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Yes, Opex does charge for toll free numbers.

Your first toll free number costs you $2.00 per month, with any additional toll free numbers costing you $0.53 per month. So, if you had a business with 3 toll free numbers, you would be billed an additional $3.06 per month for those three lines.

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Opex long distance service is billed in 6 second increments with a 6 second minimum call length. What that means is that if you make a 2 second call, your account will be charged for a total of 6 seconds. All calls are rounded up to the next 6 second increment. (i.e. a 2 minute 10 second call would be billed at 2 minutes and 12 seconds.) The previous call, billed at 2.7 cents per minute would cost you approximately 6 cents.

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Yes, Opex does reimburse long distance switching fees.

If your local exchange carrier (local phone company) has charged you for switching from your old long distance service to Opex, Opex will reimburse those fees. Please circle the charges on your local phone bill, and fax the bill to Opex at 1-866-642-6342. Once the charges have been verified, your account will be credited with the amount in question.

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If you gave Opex a valid email when you signed up for service, you will get an email from them thanking you for switching to their service and informing you that you are up and running, after you make your first call on their network.Opex will also contact you if there are any problems with you account.

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